Repairs & Maintenance
Repairs and maintenance go hand in hand with Planned Preventative maintenance and compliance, so no matter what your needs are we can provide you with a fully guaranteed service which will meet all your requirements as and when you need it. Through our network of certified contractors, we guarantee that we can support your business now and in the future.
How quickly will you do my repair?
As a guide the priority we give your repair will depend on how urgent it is.
- Emergencies – 24 hours
- Urgent repairs – five working days
- Routine repairs – 20 working days
- Planned maintenance – six months
Emergency Repair
If you have an out-of-hours emergency, you can call our 24 hour number. Our emergency team will carry out essential work to stop the situation from becoming worse, such as turning off a faulty appliance and making it safe. We will aim to carry out any other repair work on the following working day.
Emergency repairs might include:
- Total loss of power
- Gas leaks
- Severe storm damage
- Blocked sewers
- The property needs securing
- Flooding, including major plumbing faults
- Total loss of heating – at certain times of year and for vulnerable
tenants (temporary heating may be supplied).